Frequently Asked Questions (FAQ)

Yes, choose in-store pickup as your shipping method.

Yes. Please send us a screen shot of the checkout page including tax and shipping.

After being approved you will be directed to the Sezzle platform to complete payment details. Your order will then be shipped once you make your first payment.  More details here.

We currently only offer Sezzle as a payment option for orders of $150 or more.

Shipping is FREE for most orders $99 and over. Shipping for orders under $99 is a flat rate of $7.00. This applies to the contiguous US only. Shipping for orders to Alaska, Hawaii, US Territories and the rest of the world is calculated at checkout.

Exceptions apply to livestock, glassware, frozen items, and oversized items - please see policies for complete details.

Yes. For live goods, we cannot guarantee live arrival for international shipments, as there can be shipping or customs delays beyond our control.

Customers are responsible for any additional importation fees or taxes assessed on their packages.

We charge a shipping fee for each glass aquarium ordered based on the size of the item as follows:

Pico: $20 (free shipping for orders over $150)

Nano: $25 (free shipping for orders over $250)

Small: $30 (free shipping for orders over $350)

Midsize: $50 (free shipping for orders over $500)

Large: $300 (free shipping for orders over $2500)

Additional aquariums cannot be used to reach the minimum order threshold for free shipping. All glass items that we ship are packaged carefully and insured.

Some items are too large to be shipped using normal carriers. These items must be shipped on a pallet with a freight carrier and are not eligible for free shipping. Most palletized shipments are $200 - $300. If your item is relatively small or you are located in California, we might be able to offer you a better shipping price, so please contact us to find out. We also offer local deliveries for bulky items starting at $150 in the San Francisco Bay Area.

We only ship livestock Monday to Wednesday to avoid weekend delays.

Any delivery locations experiencing very hot (above 85F) or cold (below freezing) weather should have a cold pack or heat pack added accordingly at checkout for an additional $5.

Disclaimer: Plants sent during such weather without temperature control will not be eligible for replacement if they arrive unhealthy.

We get plant deliveries from some suppliers weekly and others monthly. Please let us know if a plant you want is unavailable and we'll be happy to order it. 

We want you to be completely satisfied with your purchase. We will issue a store credit or refund to the original payment source for items returned within 14 days in brand new, unused, and sellable condition still in the original packaging. Exceptions apply to livestock, glassware, frozen items, and oversized items - please see below.

If the item you receive has manufacturer's defects, we will work with you and/or the manufacturer to make sure your item is repaired or replaced as needed. Defects are handled on a case-by-case basis, and might require you to collect photos or video of the problem. Sometimes the fastest resolution will come directly from the manufacturer. We support our wares 100% and want you, our valued customer, to be completely delighted.

We do not accept returns for livestock.  If your livestock appears unhealthy at the time of delivery, you must report this to us on the same day with photo evidence. If we can verify your claim, we will re-send your livestock.

All glass items that we ship are packaged carefully and insured. If your glass item arrives broken, please send us pictures of the damage and packaging. Damage must be reported on the day of delivery and we ask that you retain the broken item and packaging until authorized to dispose of it. Normally, we will send a replacement after we receive proof of damage.

We do not accept returns for frozen items. If your frozen item arrives thawed, you must report this to us on the day of delivery with photo evidence and we will refund your order or ship a replacement at our discretion.

No, we generally do not accept returns for orders sent on a pallet. Please contact us to let us know if there is a problem or any damage, we would be glad to find a solution for you.

Yes we do! Create an account to earn points for every purchase. $1 = 1 point, and you can redeem your points for discount codes when you reach certain point thresholds. Only one discount code may be used per order. Look for the blue ALA Rewards button in the bottom left corner of our website for more info.

Please click the "My Account" link in the upper right corner of every page in order to view your customer portal. Here you can see your order history and can modify or cancel recent orders. You will also find a wishlist, reordering, and more useful features!